Retury Policy


We want you to be happy with your purchase from Thedollgarden.net. You may exchange or return most merchandise for a full refund, less shipping charges, based on the original form of payment, anytime after purchase. If you are returning a gift, you will receive a store merchandise credit.

In the case of an exchange, shipping for the new item will be free of charge. (However, we do not refund return shipping charges, unless we made an error.)


We offer you 30 days to change your mind on any of your purchases from this website.

To qualify for this, the item(s) must be in unworn and brand new condition and must be returned with all the original box, instructions, guarantee and all extras (CD-ROMs etc.).

When we receive the item, we will inspect it to ensure everything is present and in its in original condition to ensure its eligibility for refund. We process refunds as quickly as possible and you will receive an email to notify you when the email has been processed.  We aim to process all refunds within 7 days, but please allow up to a maximum of 30 days for the refund to be processed.

All returns are inspected to ensure that the item has not been used, and are refunded within 30 days of cancellation.  You card is refunded to the full amount, and we do not charge any 'restocking' fees.  All basic shipping charges are refunded, but if you have specifically upgraded your shipping options, (e.g. paid extra for 9 am delivery), this additional amount is not refundable.If you have any queries about this policy then please use the Contact us option.

With your order, you should receive a returns form at the bottom of your invoice.  To expedite your refund, please complete this in its entirety.  If you have misplaced or not received the returns form, you can download one from:

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