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Delivery Policy


1. Delivery Notifications


Online orders take approximately 1-2 business days for processing plus shipping/delivery time.

You will receive an email at the address you have specified when your order has been despatched - this email contains the tracking number so you can track it online right to your door. You can also choose to have a delivery confirmation sent to your mobile phone via text message.

2. Delivery timescales

The delivery time scale is specified on the product page to indicate when you will receive your order.  If placed before 4 pm, subject to passing necessary checks, your order will be shipped the same day, to be received the following day.  Orders received after 4pm are also usually despatched the same day.

We operate a strict fraud screening process. In most cases, this is a straight forward process and can be completed immediately. If this is not the case there may be a delay of a few hours while we perform the appropriate checks.  If we are unable to validate your order, you will receive an email to inform you of this.

In-stock items are usually dispatched on the same day for delivery the following day.

For items not immediately available from stock, you can usually expect to receive the item within 2-10 business days. If the delay is likely to be significantly longer than this, we will contact you either by telephone or email to inform you of an approximate delivery date.

In the event of any delay, we will contact you either by email or telephone to inform you of this.



2.1 International deliveries

The delivery estimate on the product page does NOT apply for international deliveries.  International orders are shipped by Royal Mail International, who passes the package onto your overseas delivery company.  International shipping is calculated in the checkout,  and the delivery timescale is a non-guaranteed 5 - 10 working days.

Please note that certain brands have shipping restrictions, and this is shown on the product page.

3. Postage method

All orders over £60 qualify for free delivery.

For orders under £60 you are offered Recorded Delivery, which means delivery is usually on the day following despatch, but in rare circumstances can be delayed for a few days.Delivery for all International orders is chargeable at rates depending on your location.If your country is exempt from VAT (e.g. outside the EU) this will be removed from your order total in the checkout.



4. Missed deliveries

If you are not in to receive the delivery at the time the delivery is attempted, the courier will leave you a card. This will allow you to telephone them to arrange a redelivery at a more convenient time, or alternatively you can collect it from your local sorting office.

For security reasons, all items must be signed for and we cannot send items unrecorded.If for any reason the item is returned to us (e.g. incorrect address specified, item not called for), then we will inform you immediately by email as soon as we receive the item.

From this point forth, you will be given a choice whether you wish us to redespatch the item or for you to cancel the order.Please note that if items were undelivered through fault of the consumer and a refund is requested, we reserve the right to deduct our outward shipping fees from the refund total.



5. Late deliveries or despatch

Although we are able to ship almost every order in the specified delivery timescale, in rare circumstances our shipping capacity can be exceeded and cause a delay.We regret that this can occur occassionally, and is an unfortunate situation naturally associated with buying online. This occurs very rarely and in these cases, your order will be marked for urgent delivery the following day.

The other circumstance which may cause a delay is when the delivery service itself has a problem. This, again, is a rare situation but is unfortunately beyond our control. In such situations, we will take responsibility for the situation to ensure that your order is delivered as quickly as possible.



5.1 Consequential loss for late deliveries

If a delivery is late, e.g. the courier or postal service fails to deliver within the guaranteed timescale, we will provide a refund of any delivery charges that were charged to you.We are not able to provide financial compensation to cover consequential losses due to delivery failure under any circumstances.